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Privacy Policy

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Privacy Policy – Shifting Gears

Last Updated: 11-12-2025

Shifting Gears (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.


1. Information We Collect

A. Personal Information

We may collect the following personal details when you contact us, book a service, or fill out a form:

  • Name

  • Phone number

  • Email address

  • Vehicle details

  • Service-related information

  • Any other information you voluntarily provide

B. Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages you visit

  • Time and date of your visit

  • Cookies and similar tracking technologies


2. How We Use Your Information

We use the collected information to:

  • Provide and manage our services

  • Process bookings and service enquiries

  • Communicate with you regarding updates, reminders, and service-related information

  • Improve our website performance and user experience

  • Send promotional or marketing communications (only if you opt-in)

  • Respond to customer support queries

  • Ensure safety and prevent fraud


3. Sharing of Information

We do not sell or rent your personal information.

We may share information only with:

  • Insurance companies or partners for claims, cashless facility, and service coordination

  • Trusted third-party service providers for website hosting, payment processing, SMS/email communication

  • Legal authorities, if required by law, to comply with regulation or protect our rights

All third-party partners are bound to use your data only for the intended purpose.


4. Cookies and Tracking Technologies

Our website may use cookies to:

  • Improve website experience

  • Remember user preferences

  • Analyze traffic and usage patterns

You may choose to disable cookies in your browser settings, but some features may not function properly.


5. Data Security

We take reasonable technical and organizational measures to protect your information from:

  • Unauthorized access

  • Alteration

  • Disclosure

  • Destruction

However, no method of internet transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.


6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate data

  • Request deletion of your data

  • Opt out of marketing communications

  • Withdraw consent at any time

To exercise these rights, contact us using the information below.


7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. Users are encouraged to review their respective privacy policies.


8. Children’s Privacy

Our services are not directed toward anyone under the age of 18. We do not knowingly collect personal information from minors.


9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.


10. Contact Us

If you have any questions regarding this Privacy Policy or want to request data access/deletion, you may contact us at:

Shifting Gears
shiftinggears@theshiftinggears.co.in
6913347000